Store Policies
Orders ship out within 1-3 business days of being placed (this does not include shipping times).
Business days are from Monday to Friday, excluding holidays.
Canada Post Shipping Times (Estimate)
Canada: 2 - 10+ Business Days
USA: 2 - 9+ Business Days
International: 2 - 13+ Business Days
SUNFIREXO is not responsible for packages lost in transit or stolen from delivery addresses.
If you do not see a shipping method at the time of your order please contact me at donna@sunfirexo.com
CANCELLATIONS & RETURNS
Requests for cancellations must be submitted by 5pm Mountain Time on the day you submit your order, all requests for order cancellations received after this time will not be accepted. Please also note that once an order has been shipped, it cannot be cancelled.
I generally do not accept returns or issue refunds. Please e-mail me at donna@sunfirexo.com with any concerns about your purchase within 15 days of receiving your order, and I can discuss with you individually, on a case-by-case basis.
DUTY & TAXATIONSUNFIREXO is not responsible for any duty, taxes or other associated import fees that your government may impose. These additional costs are the sole responsibility of the buyer. Any taxes and possible duty fees are assessed and calculated by your government when your package enters Customs and are collected from you when your package is delivered to you.